Whew! I'm back online!!!!!
Friday afternoon (and today's Wednesday!) my son called to tell me that someone left a drink near my modem. My son has this darling, curious, speedy cat named Midnight. Well, Midnight knocked over the drink, and my thus my modem died.
I tried going to a store and buying a modem. After 6 hours of talking with technical support people who all kept telling me that it was the OTHER company's problem..... I decided to order a modem from my internet service provider.
So, now, with NO phone conversations needed at all, I'm happily back in Google-world! YAY!